At Serenity Medical, we want you to feel confident in every purchase and provide you with top of the line customer service. Please check your shipment upon arrival to ensure it has not been damaged during shipping. If your product was damaged during transport, please contact [email protected] within 72 hours. You will need to provide a description, as well as photo proof of damage. From there, Serenity Medical will provide you with a full refund, or exchange of a new product.
– If you are not satisfied with a product, you may request a refund of the full purchase minus shipping costs within 30 days of the product received date. Customer is responsible for shipping. Please submit your request to [email protected] with a description and feedback in how we can improve.